We have a 7-days Replacement policy, which means you have 7 days after receiving your item to request a replacement.
To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Replacement is applicable when you receive product Damaged or Defective.
To start a replacement, you can contact us at genxbagsonline@gmail.com or by Chat Option on our website . If your replacement is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return/replacement questions at genxbagsonline@gmail.com or by chat option.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Replacement & Refund
We will notify you once we’ve received and inspected your returned item, and let you know if the replacement was approved or not. If approved, we will send you Replacement order subject to Availability of Stock. If The item is not in Stock, you will be Automatically refunded in your original Payment Mode. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will always strive to provide the best customer service possible, do not hesitate to contact us at genxbagsonline@gmail.com